ALL RETURNS MUSTS BE SHIPPED NO LATER THAN 30 DAYS LATER THAN THE ORIGINAL PURCHASE DATE

All standard items can be returned in new and resellable condition. Customer is responsible for the return shipping. Upon receipt of the filters they will be inspected for damages in the event there are any damages photo documentation will be sent to the customer and the credit for the damaged unit will be withheld. There will be a 15% re-stocking fee for all returned products, this fee can be waived if the customer is re-ordering a different size. Custom filters are made to order and are non-refundable. To return please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid. We do not accept COD deliveries

Return Packages to:
AIR FILTER FACTORY
RETURNS DEPARTMENT
4805 LIBERTY AVE
VERMILION OHIO 44089
 
DAMAGED ITEMS

Please alert us to any damage immediately (within 1 business day of delivery). so that we may put in a damage claim, and get replacement(s) to you as soon as possible. We will request you provide digital photos for proof of damage, and reserve the right to deny your claim if documentation cannot be provided.

INCORRECT ITEMS  SHIPPED
Please alert us to this immediately (within 1 business day of delivery) and we will get the correct product to you as soon as possible.

1-440-963-2034